FAQ

🧵 NLO Knitting – FAQ (Frequently Asked Questions)

1) Are your wraps and shawls handmade?

Yes. Every NLO Knitting piece is fully handmade with intentional craftsmanship, natural fibres, and unique stitching patterns. No mass production — each item is one-of-a-kind.

2) What materials do you use?

We use high-quality, soft, durable yarns chosen for warmth, breathability, and texture. Most pieces are acrylic, wool, or blended fibres depending on the design. Each product page includes exact material details.

3) How do I care for my wrap or shawl?

To protect your knitwear:

  • Hand wash gently with cold water.

  • Use mild, wool-safe detergent.

  • Dry flat — do not wring or tumble dry.

  • Store folded (not hung) to maintain shape.

4) Can I wear your wraps in every season?

Yes! NLO wraps are designed for year-round comfort:

  • Lightweight enough for cool evenings and indoor wear

  • Warm enough for fall and winter layering
    Their breathable texture makes them versatile for every season.

5) Do you accept custom orders?

Yes, NLO offers custom orders based on color, size, and style (depending on availability). Send us a message through the Contact Page or email us for a custom request.

6) What is your shipping policy?

Orders are processed and shipped within 2–7 business days. Delivery time depends on your location. Tracking information is provided with every order.

7) Do you offer returns or exchanges?

Due to the handmade nature of our products, exchanges may be accepted based on availability. Returns are accepted only for unused items in original condition within our return period. Check our full Returns Policy for details.

8) Will my wrap look exactly like the photo?

Each piece is handmade, so slight variations in pattern, color tone, and texture may occur. This is part of the beauty and uniqueness of artisanal knitwear — your wrap is truly one-of-a-kind.

9) Are NLO pieces good gifts?

Absolutely! Our wraps and shawls are perfect for birthdays, holidays, anniversaries, and thoughtful gifting. You can also request gift wrapping or include a personal message (optional).

10) Do you offer discounts?

We occasionally run seasonal discounts, collection launches, and subscriber offers. Join our newsletter or follow us on social media to stay updated.